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You can also redeem a Download Access Code in your MySteinberg account.

Steinberg Download Assistant step-by-step-guide for Steinberg Licensing products.

Steinberg Download Assistant step-by-step-guide for eLicenser-based products.

Just enter the Download Access Code and the Steinberg Download Assistant guides you through the required steps. Where do I redeem my Download Access Code?ĭownload Access Codes can be redeemed in two ways: Steinberg Download Assistant (recommended)īy redeeming a Download Access Code in the Steinberg Download Assistant, the whole process of product activation and provisioning of the installation can be made in one go.

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If your Steinberg software is delivered in a box or is part of a hardware bundle, the Download Access Code is usually printed on an included card - the 'Essential Product License Information'.

If you've purchased software as a download online, the Download Access Code has been provided by email.

Special promotional or educational offers might also involve Download Access Codes. But it can also be part of a bundle that contains music hardware and Steinberg software. Often, the Download Access Code is what you receive when you purchase Steinberg software. Here's an example: 12ABC-DEFG3-HI4JK-5L67M-8NO99 Where can I find my Download Access Code? What does a Download Access Code look like?Ī Download Access Code is a string of alphabetic and numeric characters divided into 5 groups with 5 digits each.

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eLicenser-based: It provides an activation code that activates the new license in the eLicenser Control Center and places the product to be downloaded in the “My product downloads” category in the Steinberg Download Assistant.Please note that during the transition from the eLicenser to the new Steinberg Licensing, an activation code might still be part of the license upgrade. Steinberg Licensing: It grants an entitlement for a product license in the Steinberg Activation Manager (SAM) and places the product to be downloaded in the “My product downloads” category in the Steinberg Download Assistant.Depending on the type of license management, the behavior during the redemption process is slightly different:

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In the event that you do not use a supported DAW, you can refer to your DAW's online documentation to reset and rescan your plug-ins in those programs.What is a Download Access Code and how to use it?Ī Download Access Code can be considered as a voucher for a software product and its license. If your DAW is not on the above list, it does not mean that our plug-ins will not work - it just means we do not test as thoroughly with those applications, and cannot guarantee a definitive solution. Since different DAWs have different methods for resetting the blocklist, please select your DAW below to view the necessary steps:Ĭubase 9.5 - 10.5 / Nuendo 8 - 10 Unsupported DAWs

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Download and install the latest version of the iLok License Manager.

Make sure your plug-ins are activated properly.

Make sure your plug-ins are installed to the default location, and that your DAW's plug-in path is set to scan that location.

While different DAWs have different methods for resetting and rescanning your plug-ins, here's some general information that should be applicable for most DAWs: Any of these may cause your DAW to think your plug-ins are faulty and will blocklist them in order to avoid loading a "faulty" plug-in every time you open it. This can occur for a variety of reasons, such as connection issues with an iLok USB (if you use one), running the installer while your DAW is open, or if your license is not activated to a valid location. My plug-ins won't show up in my DAW - what do I do? Background InformationĪfter installing your plug-ins, if you can't find them in your DAW, it's likely that they have been blocklisted by your DAW.